Policies

For purposes of these Terms:

• "Booking" means a reservation made by a User for any of the Services.

• "Services" means the passenger transportation, car hire, bus leasing, parcel delivery and related services provided by the Company.

• "Ticket" means an electronic or physical ticket or booking confirmation issued by the Company evidencing a confirmed passenger booking.

• "Passenger" means the individual named in a Ticket or otherwise authorised to use a passenger transportation service.

• "Parcel" means any package, item, document, or goods accepted by the Company for transportation and delivery.

• "Sender" means the person who contracts with the Company for the transportation of a Parcel.

• "Recipient" means the person designated to receive a Parcel.

• "Force Majeure Event" means an event or circumstance beyond the Company's reasonable control, including natural disasters, flooding, epidemics, pandemics, war, civil unrest, government restrictions, road closures, strikes, or other circumstances that materially prevent or delay the Company's performance of the Services.

• "Business Day" means a day other than a Saturday, Sunday, or public holiday in Nigeria.

To use our Services, you must:

• be at least eighteen (18) years of age, or accessing the Services with the consent and supervision of a parent or legal guardian;

• have the legal capacity to enter into binding contracts under Nigerian law; and

• not be prohibited by any applicable law from using the Services.

By using the Services, you represent and warrant that you meet all of the above eligibility requirements.

3.1 Passengers under eighteen (18) years of age may use the Services only in accordance with the Company's applicable age, supervision, identification, and travel requirements.

3.2 The Company may require a minor to be accompanied by a parent, legal guardian, or other authorised adult and may require evidence of consent or identification where reasonably necessary.

3.3 The Company does not assume parental or guardianship responsibilities for minors using the Services.

3.4 Specific requirements applicable to unaccompanied minors, where offered, shall be communicated separately by the Company.

Certain features of our Services require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information as required during the registration process;

• Maintain and promptly update your account information to keep it accurate and current;

• Keep your account credentials confidential and not share them with any third party;

• Notify us immediately of any suspected unauthorised access to your account; and

• Be solely responsible for all activities that occur under your account.

We reserve the right to suspend or terminate any account that is found to contain false or misleading information, or that is being used in violation of these Terms.

The Company may suspend, restrict, or terminate a user's account or access to the Services where:

• the User breaches these Terms or any applicable service-specific agreement;

• the User provides false, misleading, or fraudulent information;

• the User engages in unlawful, abusive, threatening, or unsafe conduct;

• the User engages in suspected fraud, payment abuse, or unauthorised transactions;

• suspension or termination is required by law or a competent authority; or

• the Company reasonably considers such action necessary to protect its systems, property, personnel, Users, or other legitimate interests.

Where reasonably practicable, the Company may provide notice before suspension or termination. However, immediate action may be taken where necessary to protect safety, security, legal or regulatory interests.

Termination shall not affect rights or obligations accrued before termination.

You may use the Website and mobile application only for lawful and authorised purposes.

You shall not:

• reverse engineer, decompile, disassemble, or attempt to derive the source code of the application;

• scrape, harvest, extract, or systematically collect information from the Services without written authorisation;

• use bots, automated systems, or scripts to interfere with the Services or obtain bookings unfairly;

• circumvent security measures;

• introduce viruses, malware, or other harmful code;

• interfere with the operation or availability of the Services; or

• use the Services in a manner that may damage the Company's systems, reputation, or legitimate interests.

7.1 All bookings are subject to availability. A booking is only confirmed upon successful payment and issuance of a booking confirmation or e-ticket by the Company.

7.2 You are responsible for ensuring that all passenger details provided during booking are accurate. The Company shall not be liable for any loss, inconvenience, or inability to travel arising from inaccurate passenger information submitted by the User.

7.3 Tickets are non-transferable unless otherwise expressly permitted by the Company in writing. Resale of tickets is strictly prohibited and may result in cancellation of the booking without refund.

7.4 Passengers must present a valid e-ticket or booking confirmation and a valid means of identification upon boarding. The Company reserves the right to refuse boarding to any passenger unable to produce the requisite documentation.

7.5 Passengers are required to report to the designated terminal at least thirty (30) minutes before the scheduled departure time. The Company shall not be liable for any loss suffered by a passenger who misses their departure due to late arrival.

7.6 The Company reserves the right to cancel, suspend, delay, reschedule, or materially alter a Service where reasonably necessary for operational, safety, regulatory, security, or other legitimate reasons.

7.7 Where the Company cancels or materially changes a confirmed booking for reasons within its reasonable control, the affected User shall be entitled to the remedies specified in the Company's Refund and Cancellation Policy.

8.1 All prices displayed through the Services are subject to change from time to time. The applicable price shall be the price displayed and accepted at the time of booking, except where there is an obvious pricing or system error.

8.2 The Company may charge applicable booking, convenience, processing, service, or other fees, which shall be disclosed to the User before payment is completed.

8.3 A booking shall not be considered confirmed until the Company has received successful payment and issued a booking confirmation or Ticket.

8.4 Where a payment is unsuccessful, reversed, duplicated, or the User's account is debited without a booking being successfully confirmed, the Company shall take reasonable steps to resolve the transaction and, where appropriate, process a reversal or refund in accordance with its Refund and Cancellation Policy.

8.5 The Company reserves the right to correct pricing or booking errors and, where appropriate, cancel an affected booking and refund any amount paid by the User.

9.1 Cancellations, rescheduling requests, refunds, company-initiated cancellations, and applicable fees shall be governed by the Company's Refund and Cancellation Policy, as amended from time to time.

9.2 The Refund and Cancellation Policy forms part of these Terms and is incorporated into them by reference.

9.3 Where there is any inconsistency between these Terms and the Refund and Cancellation Policy regarding refunds or cancellations, the Refund and Cancellation Policy shall prevail to the extent of the inconsistency.

9.4 Where a separate Car Hire Agreement or Bus Leasing Agreement applies, the cancellation and refund provisions of that agreement shall prevail.

The Company shall not be responsible for any failure, delay, interruption, or inability to perform its obligations where such failure or delay results from a Force Majeure Event.

The Company shall take reasonable steps, where practicable, to minimise the impact of a Force Majeure Event and resume the affected Service as soon as reasonably possible.

Nothing in this clause shall exclude or limit any liability or obligation that cannot lawfully be excluded or limited under applicable Nigerian law.

A. For the safety and comfort of all passengers, Users shall:

• comply with all reasonable instructions given by the Company's drivers, staff, or authorised representatives;

• use seat belts and other safety equipment where provided;

• remain seated while the vehicle is in motion except where reasonably necessary;

• refrain from smoking or using prohibited substances in Company vehicles;

• refrain from conduct that endangers, threatens, harasses, or unreasonably interferes with other passengers, drivers, or staff; and

• comply with applicable laws and safety requirements.

The Company may refuse boarding or require a passenger to leave a vehicle where reasonably necessary for safety, security, regulatory compliance, or the protection of other passengers, staff, or property.

B. While using our Services, you agree not to:

• Engage in any unlawful, fraudulent, or abusive conduct;

• Harass, threaten, or intimidate Company staff, drivers, or other passengers;

• Transport prohibited items including firearms, narcotics, explosive substances, or other items restricted under Nigerian law;

• Damage or deface any Company vehicle, property, or equipment;

• Interfere with the operation of any vehicle or the safety of any journey;

• Use the Services to transmit spam, malware, or any harmful content;

• Attempt to gain unauthorised access to the Company's systems or data; or

• Use the Services in any manner that could expose the Company to legal liability or reputational harm.

C. Any violation of this clause may result in the immediate termination of your right to use the Services, without prejudice to any legal remedies available to the Company.

12.1 Each passenger is entitled to carry one (1) standard piece of luggage not exceeding twenty (20) kilograms and one (1) carry-on item, subject to the specific policy applicable to the route and service class booked.

12.2 Additional luggage or excess weight may be subject to additional charges as notified by the Company from time to time.

12.3 The Company shall not be liable for loss, theft, or damage to any passenger's luggage, personal belongings, or valuables unless caused by the Company's proven negligence.

12.4 Passengers are advised not to leave valuables unattended in vehicles or at terminals.

12.5 Passengers shall comply with the Company's applicable luggage allowance and restrictions.

12.6 The Company may refuse or charge additional fees for luggage that exceeds the permitted weight, size, quantity, or other applicable requirements.

12.7 Passengers shall not place prohibited, dangerous, illegal, or inadequately packaged items in their luggage.

12.8 Passengers are responsible for keeping valuables, cash, identification documents, electronic devices, medication, and other high-value or sensitive items secure.

12.9 Any loss, theft, or damage to luggage or personal belongings should be reported to the Company as soon as reasonably practicable and in accordance with the Company's claims procedure.

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

13.1 The Company provides inter-state parcel delivery services subject to availability and route coverage.

13.2 The sender is responsible for ensuring that parcels are securely packaged and do not contain prohibited or restricted goods under Nigerian law. The Company reserves the right to inspect any parcel and refuse carriage of any item it deems inappropriate or unlawful.

13.3 Liability for loss or damage to parcels shall be limited as set out in the Company's parcel delivery schedule. The Company shall not be liable for consequential or indirect losses arising from delay or non-delivery.

13.4 The Sender is responsible for accurately describing, properly packaging, and declaring the contents and, where applicable, the value of each Parcel.

13.5 The Company may refuse, inspect, open, or otherwise examine a Parcel where reasonably necessary for security, safety, regulatory, or legal compliance purposes.

13.6 The Company shall not accept prohibited, dangerous, illegal, or restricted items except where expressly authorised and permitted by law.

13.7 The Company shall use reasonable care in handling accepted Parcels. Subject to applicable law and the Company's applicable Parcel Delivery Schedule, the Company's liability for loss, damage, or non-delivery shall be limited to the applicable liability or compensation limit stated in that Schedule.

13.8 The Company shall not be liable for indirect, consequential, or special losses arising from delay, loss, damage, or non-delivery, except where such limitation is prohibited by law.

13.9 Claims relating to loss, damage, or non-delivery must be submitted within the period specified in the applicable Parcel Delivery Schedule and supported by such evidence as the Company may reasonably require.

13.10 Where a Parcel is undeliverable due to an incorrect address, recipient unavailability, refusal to accept delivery, or other circumstances attributable to the Sender or Recipient, the Company may return the Parcel to the Sender and charge applicable return or handling fees.

14.1 Car hire and bus leasing services are subject to separate agreements and terms, which will be provided to the customer prior to execution.

14.2 The hirer is responsible for any damage to Company vehicles caused by misuse, negligence, or breach of the applicable hire agreement.

14.3 The Company's drivers shall have full operational authority over the vehicle throughout the hire period. Instructions inconsistent with safe and lawful operation shall not be complied with.

14.4 Car hire and bus leasing services may be subject to separate written agreements containing specific commercial, operational, payment, cancellation, liability, insurance, security deposit, maintenance, and termination provisions.

14.5 Where a separate written agreement has been executed, that agreement shall prevail over these Terms to the extent of any inconsistency.

14.6 The hirer shall be responsible for any loss, damage, penalty, charge, or liability arising from misuse, unauthorised use, negligence, or breach of the applicable hire or leasing agreement unless otherwise specified.

15.1 Users may submit complaints, claims, or requests concerning the Services through the Company's designated customer service channels.

15.2 The Company shall use reasonable efforts to acknowledge and address complaints within a reasonable period.

15.3 Where a User is dissatisfied with the outcome of a complaint, the User may escalate the matter in accordance with the Company's applicable complaints and dispute resolution procedure.

15.4 Nothing in this clause prevents a User from exercising any statutory right or remedy available under applicable Nigerian law.

Personal data collected through the Services shall be processed in accordance with the Company's Privacy Policy and applicable Nigerian data protection laws.

All content on our website and mobile application — including text, graphics, logos, images, software, and data compilations — is the property of Brit Transport Company or its licensors and is protected by applicable Nigerian intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without the prior written consent of the Company.

Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and mobile application for their intended lawful purposes.

Except as expressly permitted by these Terms or applicable law, no part of the Website or application may be copied, reproduced, modified, distributed, sold, licensed, or commercially exploited without the Company's prior written consent.

Our website and application may contain links to third-party websites or integrate third-party payment and booking platforms. These links are provided for convenience only. The Company does not endorse and is not responsible for the content, privacy practices, or terms of any third-party service. Your use of third-party services is entirely at your own risk.

18.1 The Company may use third-party providers for payment processing, booking technology, communications, mapping, logistics, technology infrastructure, and other services.

18.2 Where a third party processes a transaction or provides a service, additional terms and conditions of that third party may apply.

The Company shall not be responsible for failures attributable solely to a third-party provider, except to the extent otherwise required by applicable law.

To the fullest extent permitted by Nigerian law, the Company shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages;

• Loss of profits, business opportunities, or data arising from your use of the Services;

• Service interruptions caused by events beyond our reasonable control (force majeure), including natural disasters, government actions, road closures, civil unrest, or technical failures; or

• Any act or omission of third-party service providers not under the direct control of the Company.

The Company's aggregate liability arising from a particular transaction shall not exceed the amount actually paid by the User for that transaction, except where a different limitation is expressly provided in an applicable service-specific agreement or is prohibited by applicable law.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, willful misconduct, or any other liability that cannot lawfully be excluded or limited under Nigerian law.

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• your material breach of these Terms;

• your unlawful, fraudulent, negligent, or wilfully wrongful conduct;

• your misuse of the Services;

• your violation of applicable law; or

• information provided by you that is materially false, misleading, or inaccurate.

This indemnity shall not apply to the extent that a claim results from the Company's own negligence, fraud, willful misconduct, or breach of applicable law.

The Services are provided on an "as is" and "as available" basis. To the extent permitted by law, the Company expressly disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

22.1 These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

22.2 Any complaint, dispute, controversy, or claim arising out of or relating to these Terms or the Services shall, in the first instance, be submitted to the Company through its designated complaints or customer service channel for review and resolution in accordance with the Company's complaints and escalation procedure.

22.3 Where the matter is not resolved through the Company's internal complaints and escalation procedure, the parties shall first attempt to resolve the dispute amicably through mediation.

22.4 If the dispute remains unresolved within sixty (60) days from the date of referral to mediation, the dispute shall be referred to and finally resolved by arbitration seated in Lagos, Nigeria, in accordance with the Arbitration and Mediation Act 2023.

22.5 The arbitral award shall be final and binding on the parties.

22.6 Nothing in this clause shall prevent either party from seeking urgent injunctive, interim, or other appropriate relief from a court of competent jurisdiction where such relief is necessary to protect its rights or interests pending resolution of the dispute.

These Terms, together with the Privacy Policy, Refund and Cancellation Policy, applicable Parcel Delivery Schedule, and any applicable Car Hire Agreement, Bus Leasing Agreement, booking-specific terms, or other documents expressly incorporated by reference, constitute the agreement between you and the Company concerning your use of the relevant Services.

Where a specific written agreement applies to a particular Service, that agreement shall prevail to the extent of any inconsistency.

You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms without the Company's prior written consent.

The Company may assign or transfer its rights and obligations under these Terms to an affiliate, successor, purchaser of its business or assets, or other lawful transferee, provided that such transfer does not materially prejudice your rights under applicable law.

Any formal notice to the Company under these Terms may be submitted through the Company's designated email address, customer service channels, registered office, or other contact details published on the Services.

The Company may provide notices to Users through email, SMS, mobile application notifications, website notices, or other reasonable electronic means using the contact information provided by the User.

26.1 The Company reserves the right to amend or update these Terms from time to time to reflect changes in its Services, business operations, technology, or applicable legal or regulatory requirements.

26.2 Changes shall become effective upon publication on the Website or through the application, unless otherwise stated.

26.3 Unless required by law, material changes shall apply prospectively to bookings or transactions made after the effective date of the revised Terms.

26.4 The Company shall take reasonable steps to notify Users of material changes where appropriate. We encourage you to review these Terms regularly.

26.5 Continued use of the Services after the effective date of revised Terms shall constitute acceptance of the revised Terms to the extent permitted by law.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right. A waiver by the Company of any breach shall not constitute a waiver of any subsequent breach.

Any provision which by its nature is intended to survive termination or expiry of these Terms shall remain in effect, including provisions relating to intellectual property, payments, indemnification, limitation of liability, dispute resolution, governing law, and accrued rights and obligations.

Nothing in these Terms shall be construed as creating a partnership, joint venture, employment, agency, fiduciary, or other similar relationship between the User and the Company.

No User shall have authority to bind the Company or represent that they have authority to act on behalf of the Company.

Brit Transport Company

Address: Plot 8, Budo Farm Layout, Beside AP Filling Station, Ajah, Lagos, Nigeria

Email: info@brittransport.com

Phone: 02012294664

Website: https://brittransport.com