Policies

Tickets can be cancelled up to 24 hours before the scheduled departure for a full refund, subject to the ticket conditions shown at the time of booking.

Cancellations made less than 24 hours before departure, or after departure, are not eligible for a refund except where the trip itself was cancelled or significantly delayed by Brit Transport.

You can request a cancellation and refund through the Manage Booking page using your booking reference, or by contacting Customer Service or your departure terminal with your booking details.

Approved refunds are issued to the original payment method used for the booking. Processing times depend on your bank or payment provider, and typically take a few business days to reflect after approval.

Depending on the route and availability, you may be able to reschedule your trip to a different date or time instead of cancelling. Please contact the terminal or Customer Service as early as possible before departure to check availability.

If we cancel or significantly delay a trip due to circumstances within our operations, affected passengers will be offered rescheduling or a full refund, whichever is more suitable given the circumstances.

Cancellations for hired buses follow the same 24-hour window unless a different notice period was agreed at the time of booking, given the additional planning involved in dedicated vehicle hire.